This Refund and Cancellation Policy applies to paid Nursery Pro software subscriptions operated by Augmented Education, trading as Nursery Pro ("Nursery Pro," "we," "us," or "our").
This policy applies only to payments for Nursery Pro software subscriptions purchased through LemonSqueezy, our Merchant of Record.
Nursery Pro subscriptions are annual, not monthly. In Qatar, Pro costs QAR 2,000 for the first year and renews annually at QAR 2,000. For assisted purchases, the accepted written quote states the first-year and renewal prices. Applicable mandatory consumer rights remain unaffected.
A Nursery may request a full refund for its first paid annual Nursery Pro subscription once per Nursery, if the request is received within 30 calendar days of the settled initial payment. The date we receive the request determines whether it is within the window. We verify the settled payment record before deciding.
This first-purchase guarantee applies once per Nursery and does not apply to renewals. Renewal requests have a separate seven-day window. Submission alone is not approval; mandatory consumer rights remain unaffected.
Annual subscriptions may renew automatically unless cancelled before the next billing date. Cancellation stops future renewals but does not automatically refund a renewal already collected. A renewal refund may be requested within seven calendar days of the charge. The date we receive the request determines whether it is within the window; we verify the settled payment record before deciding.
Duplicate charges, incorrect amounts, charges after a valid timely cancellation, and paid-service failures are reviewed separately under section 5 and are not limited by the routine renewal-request window, subject to applicable law.
Unless required by law, refunds are not normally provided for:
Ordinary cancellation outside the stated windows has no routine prorated refund. Any refund amount is based on the amount actually paid.
If the paid Service does not operate as materially described, contact us promptly. We will first attempt to correct the issue or restore the affected feature.
Duplicate charges, incorrect amounts, and cases where paid service was not provided receive separate manual review. These cases are not automatic approvals and do not create a routine prorated refund for ordinary cancellation. Mandatory consumer rights remain unaffected.
Nursery Pro subscriptions are annual. Cancel through an available account control, the provider portal, or billing support before the renewal date to stop future billing. Cancellation does not end access before the paid annual term ends and does not add a separate cancellation grace period.
If an annual renewal payment fails, one seven-day grace period begins at the first server-recorded, verified failure. Retries or redeliveries do not reset or extend it. Verified payment recovery preserves Pro; otherwise the approved Free downgrade applies after the grace period. A verified full refund cancels future billing and applies the data-preserving Free downgrade once.
Email contact@augmented-edu.com and include:
Sharing feedback is optional. Do not send complete card details, passwords, or verification codes by email.
Refund requests are assessed using the date the complete request is received. The first-purchase window is 30 days once per Nursery; the renewal window is seven days. We verify the settled payment date and amount before deciding. If the payment record cannot establish the relevant date, the request remains under review; submission alone does not guarantee approval.
When a refund is approved, Nursery Pro will authorise LemonSqueezy to return the funds to the original payment method. We will initiate the approved refund within a maximum of 30 calendar days after receiving a complete request. LemonSqueezy, the customer's bank, card issuer, or payment method may require additional time to display the refund. That additional settlement time is outside Nursery Pro's control.
If you do not recognise a subscription charge or believe it is incorrect, contact us promptly so we can investigate it with LemonSqueezy.
Nothing prevents a customer from exercising a lawful right through its bank or payment provider. However, submitting false, fraudulent, or misleading payment disputes may result in account restriction or termination.
Nothing in this policy excludes or limits rights that cannot legally be excluded. Where applicable law provides more favourable refund, repeat-performance, correction, or compensation rights, those rights apply.
We may update this policy when subscription arrangements or legal requirements change. The updated version will be published with a new effective date. Changes will not retroactively reduce rights relating to an earlier payment.
This policy covers Nursery Pro software subscriptions sold through LemonSqueezy. Nursery tuition and other childcare charges are paid directly to a nursery and stay outside the product.